Sunday, November 5, 2017

Post Your Phone Problems and Get Solutions Here (PT 2)

   
    Hello guys, welcome to the Part 2 of our phone clinic where we post several phone problems and their solutions via the comments box. In case you missed the first thread, you can see the Phone Clinic Part 1 here. There you will see many phone issues posted by readers on this blog and the solutions.
Fix phone problems
However, I opened this second part of the thread here because the comments on the first version is filled up and it's not nice to continue there for better user experience. So feel free to post your smartphone problems here and get instant solutions from me and other techies on this blog.

SOME COMMON MOBILE PHONE PROBLEMS

Battery charging problems
✔️ Google Playstore and service Errors
✔️ App not installed issues
✔️ Screen flickering, blank and crack problems
✔️ Software update issues
✔️ Ads pop up issues
✔️ Mouthpiece and earpiece problems
✔️ Bricking issues
✔️ Network not coming up
✔️ Not detecting SIM card issues
✔️ No internet connection issues
✔️ Virus and Malware infection
✔️ Corrupted or malfunctioned memory cards
✔️ And other phone issues.

Remember you can check previously discussed phone issues and their solutions here

So if you have any questions concerning your phone problem, kindly ask via the comments box and I will do justice to that in my capacity. Other techies in the house with decent knowledge on phone issues can also help out in attending to questions. Thank you.
   
   
   
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102 comments:

  1. I have zero problem on my device (Gionee M5 Plus). Everything about the device starting from durability, fastness, display and sound are all fantastic.

    No more Infinix for me.

    ReplyDelete
  2. My Infinix Hot 4 7.0 Keep Rebooting And Freezing Sometimes 5 Times Per Day Pls Help Me Out

    ReplyDelete
    Replies
    1. Possible causes:

      Low RAM

      Too many apps installed on the phone.

      Solution:

      Move some apps to SD card if possible.

      Uninstall those apps which you hardly use them.

      Delete
    2. Nice solutions. Thanks Paul for your selfless services here.

      Delete
  3. Well I have some faults with my phone infinix note 2 5.1 version.. 1: the Bluetooth is not working again. 2: my xender is not working, I can't send and I can't receive even when I uninstalled it and install it again. 3: my radio fm app too is not working even when i put the ear plugs and going to the setting in the app side, still is not working it will be telling me no connection. And the last 4: my hot spot and wi fi are not working. Pls help me out

    ReplyDelete
    Replies
    1. Reset your phone back to factory settings or if possible re flash the stock ROM.

      Delete
  4. is there any possible way to unroot my phone (Android version 4.4.2) Techno Y4 ?

    ReplyDelete
    Replies
    1. "To unroot your tecno y4, you just have to follow these steps.:
      1 - Have your battery charged and download the free APP SuperSu on your tecno y4 from Play Store.
      Charge the battery on your device to prevent it from turning off during the unroot process. Do not do it with low batter.
      To download SuperSu, press this button:
      Download SuperSU from Play store.
      It will only be installed if you are Root, otherwise, it will give error with the binaries when launching the application
      2 - Launch the SuperSu APP that you just installed on your device.
      At the beginning, we will be asked to install the binaries. We press continue, unless we have a custome recovery (which is not the common case, only some HTC or if you have installed it yourself), press the normal option and that’s it.

      3 - Go to Settings adjust and click on the unroot option.
      Once in Setttings, scroll down to find the “Full unroot” option. When pressing this option, your tecno y4 will be immediately unrooted. You won’t be able to access the SuperSu application unless you unroot again your device.

      4 - Check that your tecno y4 is unrooted.
      Eventually, to check if it is unrooted, go to PlayStore to download the free app called Root checker, launch it and press “Verify root”. It will tell you if your tecno y4 is rooted or not.
      5 - Congratulations! You just unrooted your tecno y4!"
      howtounroot.com

      Delete
  5. The problem I encountered was that all my camera pictures just disappeared. Pls wt really caused that and can I still get them back?

    ReplyDelete
    Replies
    1. Possible causes are ur memory card is corrupt,
      You flashed your phone with a wrong ROM, virus infection, accidentally deleting ur image folder and so on.

      The best way to recover your disappeared or deleted images is to download recuva software on your PC.

      Connect your phone or use a card reader to connect your memory card to your PC and run the recuva software. Follow onscreen instructions to recover your photos.

      Delete
  6. I currently don't have issue with my phone now, i want to commend your and the good work you are doing for everyone, i urge to keep it up, i know God will certainly reward you for you works.
    Thanks once again and God bless you

    ReplyDelete
    Replies
    1. Thanks bro. I appreciate your commitments and God will bless you too

      Delete
  7. Please most of apps crash a lot despite I uninstall them reset my phone and downloaded new ones..

    Google ads keep popping up on my phone a lot...

    ReplyDelete
    Replies
    1. It's probably a virus infection and another cause might be low memory space.

      First, find huge apps in your phone like whatsapp, Facebook, messenger, snapchat. Delete the apss data and cache to free up some memory.

      But remember, you will loose all your settings in those apps.

      Delete
  8. Pls i tried to install mod apk of asphalt 8 my cx keeps saying app conflicts with an existing package with the same name ....it wont install,but if i install the main apk it will ,pls help

    ReplyDelete
    Replies
    1. If u really want to install both the main apk and the mod version without conflicting issues, I suggest you download Go Multiple app and install the main app from their then the mod app normally.

      Delete
    2. I tried it is still showing app conflicts.. But the main apk installed.. The mod won't

      Delete
    3. The mod won't install because the signature used in signing the apk is different from the original apk.

      Try and make the mod apk a system file and see if that works.

      I had a similar issue with truecaller premium and i quickly made it a system file and it worked perfectly well for me.

      Delete
    4. Pls how do I make it a system file

      Delete
    5. Could you please send me a WhatsApp message via 0708 409 9875.

      I need to teach you with pictures and after which i will publish it here.

      Delete
  9. thanks fr giving us this wonderful information.. I have a problem in ma phone....
    it just keep hanging wen connected to WiFi

    ReplyDelete
    Replies
    1. Low memory.

      Remember, in default, when a phone connects to Wi-Fi network, it starts updating apps in background. One of the apps that are updated first is the google play services which is a huge app and this might cause freezing or make the phone slow for some minutes during the process of updating.

      This is usually noticeable on phones with low memory.

      Delete
  10. Kudos Sir Wizy. U ar indeed a an angel of problem solver. For me i don't really have much problem on my Samsung galaxy core phone, jst dat av bin searching d Google play jst for d best task manager n cleaner dat is much effective to stop all apps coming up in background but I avnt gotten d one of my choice..... Most of d ones am downloading do consume RAM itself n not dat effective, even when I root d phone, d purify consumes ram also.... Pls tell me which one to download to kip my phone safe n run faster. Thanks Sir

    ReplyDelete
    Replies
    1. Hi Taiwo, download Greenify app from playstore and it will stop background apps effectively.

      It works more perfectly om rooted phones though

      Delete
  11. I want a link to download stock rom for my infinix hot note 5.1 lollipop offical update my model is A1-KK 4.4.2

    ReplyDelete
  12. My itel 1516(5000mah) takes 7hrs to fully charge and na playbook (1.8a)charger i dey use

    Please any help to make it charge faster

    ReplyDelete
    Replies
    1. Hi Emma, the itel 1516 doesn't support fast charging technology. But you can try improving it by closing all apps, turning off data, wifi, Bluetooth etc when charging or simply charge the phone overnight.

      Delete
  13. Am on a custom ROM Resurrection Remix 5.8.4 on Leagoo M8 pro everything is working perfectly but my camera and flash light ain't working solutions please!

    ReplyDelete
    Replies
    1. Hi Bob, some custom ROMs has this camera bugs. I could remember experiencing similar isue in my Gionee M2 back in 2014. The best solution is to flash the phone back to its stock ROM or look for a better custom rom with no bugs (rare) and flash.

      Delete
  14. I need stock ROM for Huawei P9 plus Clone please !

    ReplyDelete
  15. I need stock ROM for Huawei p9 plus clone android 5.0.1

    ReplyDelete
    Replies
    1. Hi bro, I don't have it but you can check this this link from getdroidtips

      Delete
  16. Pls how may track my stolen phone with my imei please is there any applications for that,abd to use it please.

    ReplyDelete
    Replies
    1. To track an Android phone it needs to have both mobile data and location services turned on. I tend to have them both enabled by default but it’s a good idea to check yours.

      1. Navigate to Settings, Location and toggle it to the on position.
      2. Swipe down on the Home screen and tap the cell provider icon to enable mobile data.
      3. Click this link to the Google Dashboard.
      4. Once logged in, the Dashboard will attempt to contact your phone using the IMEI and should show you a map and an address where the phone is either at, or was last pinged.

      Once you have located your phone, the Google Dashboard gives you the option to call, lock or erase it. If your phone has been stolen, lock it down or wipe it remotely. If the phone is not currently contactable by Google it will perform the tasks as soon as it can.

      Delete
  17. Replies
    1. Hello Smart, refer to this link on Hovatek for the guidelines.

      Delete
  18. My tecno w4 keeps on hanging whenever I switch on my data. And sometimes Restarts on its own.

    ReplyDelete
    Replies
    1. Hello Sam, remember tecno W4 uses just 1gb RAM and a poor processor so it's expected to hang at one time or the other.

      Some apps developed this days requires phones with better Ram and processor to run smoothly so if you are using the main Facebook app, Messenger, Instagram, snapchat or if you have a big game, just uninstall them.

      You can download Facebook lite and messenger lite. They are the lighter versions of the main app for phones with low specs capacity.

      Delete
  19. @wizy thanks fr the reply.m grateful๐Ÿ˜Š๐Ÿ˜Š๐Ÿ˜Š๐Ÿ˜Š☺☺☺☺☺☺

    ReplyDelete
  20. can u suggest a launcher fr me to use..I mean launcher that does nt hang๐Ÿ‘ฎ๐Ÿ‘ฎ๐Ÿ‘ฎ๐Ÿ‘ฎ๐Ÿ‘ฎ๐Ÿ‘ฎ๐Ÿ‘ฎ๐Ÿ‘ฎ๐Ÿ’ฉ

    ReplyDelete
    Replies
    1. Though your case has already been attended to by wizytechs but may i humbly suggest that upon clicking the attached link, download the Nova Launcher Prime and TeslaUnread posted by me in the comments section.

      The prime version is the best.

      Delete
    2. The nova launcher I downloaded was the prime version and who was posted by paul asuquo....man u try

      Delete
    3. Thanks for thanking me. I like helping people in my own little way.

      Delete
  21. Hello wizy!my iTouch tab is not showing yes option when ever i try factory reset.. Reset mode while booting i choose reset/wipe data then all the other options shows No like 5 in a raw there's no any yes option to wipe or reset. I need help please. Thanks

    ReplyDelete
    Replies
    1. Maybe this particular issue is from the OEM.

      Delete
  22. Pls wizy how can I root techno CX the android version na 7.0

    ReplyDelete
    Replies
    1. Hi bro, this question has been answered in previous comments. Kindly refer to previous answers. Thanks

      Delete
  23. Sir Wizy, please I first downloaded kingroot to root my phone but not rooting d phone later I downloaded kingo root n was able to root my phone successfully..... So I av both kingroot n kingo root on my phone with d user, but am finding it difficult to uninstall d Kingroot. Please help

    ReplyDelete
    Replies
    1. You can uninstall kingroot but it will remove the root access.

      However, if you are finding it difficult uninstalling it, then u have to remove root access via kingo root on ur PC

      Delete
  24. Please help me with this. I have downloaded Facebook app several times and refuses to install on my phone. It is infinix 4 with v7 nougat.

    ReplyDelete
    Replies
    1. Hi Nura, from which source are you downloading it from?

      Delete
  25. Hello Bro, how can I change the imei no of tecno cx air without rooting it

    ReplyDelete
    Replies
    1. Changing imei most times doesn't require rooting. You can change it with chameleon app. Download from playstore. You can also try mobileuncle tool

      Delete
    2. The apps so mentioned here requires root access.

      Kindly use mtk engineering tools and change IMEI without root access

      Delete
  26. Enter your comment... hi wizytech. I have UHANS A101 the battery is totally dead and I can't find new one to buy. pls do u know were i can get one?????

    ReplyDelete
    Replies
    1. Hello Umar, you can get it from AliExpress. Click here

      Delete
  27. How to bypass iCloud verification on iPhone 6

    ReplyDelete
  28. Smiles! I've got no phone issues! ๐Ÿ˜‚just came to read comments! Thank u

    ReplyDelete
  29. Keep on doing your good work God bless you.

    ReplyDelete
  30. I can't change imei nor root my Gionee marathon m5 mini. What is the best method to get it rooted?

    ReplyDelete
    Replies
    1. This is How to root GIONEE M5 Mini

      Then in order to change the IMEI, use either mtk engineering tools or chamelephon apk

      Delete
    2. This is How to root GIONEE M5 Mini

      Then in order to change the IMEI, use either mtk engineering tools or chamelephon apk

      Delete
  31. Too many problem solved here on this post wow.

    ReplyDelete
  32. This is wonderful.Wizy and Paul you have done a great job here.you both need a hug.

    ReplyDelete
  33. I Clearly don't have phone problems now.

    ReplyDelete
  34. Thanks for update bro wizy,really Appreciate this one.

    ReplyDelete
  35. Please kindly note that this post was meant for phone issues and not a Thanksgiving post.

    Those without phone issues should kindly stop dropping Thanksgiving cos we need lots of space for people to drop their issues here.

    I can vividly recall that i personally asked wizytechs to open this post for the second time so that we can all help each other with their issues.

    Thanks for your understanding

    ReplyDelete
    Replies
    1. M still waiting fr the part 3 of phone repair

      Delete
    2. SOMTO

      Please don't turn this thread into something else.

      Stop quoting anyone unnecessarily here.

      This thread is aimed at helping us to solve any of our phone issues and it's not a Thanksgiving thread.

      If you don't have a problem, then just read the comments

      Delete
  36. sir wizy, please I have a critical issue dis time. for d past 2 days now my phone has misbehaving pressing itself n continues with vibration every seconds.....i first tot it was a tourch pad problem but I notice its not...please help me out of dis o

    ReplyDelete
    Replies
    1. If it happens during charging the phone then check the charger cos it's damaged.

      Delete
  37. how can I root my itelit1503 phone pls

    ReplyDelete
  38. am usin lg g3,each tym i put d fone on, afta some mins d display wil start shakin n d screen wil turn white...but b4 its shakin n turn white,both d screen n touch work fine

    ReplyDelete
    Replies
    1. The Flex is faulty. Kindly take it to a qualified phone technician to replace it

      Delete
  39. Please,what software can I use to restore my huawei y330 's IMEI.the IMEI disappeared after I formatted it.Thanks

    ReplyDelete
    Replies
    1. You can download mobile uncle tool (but you need to know the phones imei by checking the purchase receipt or carton).
      Alternatively, you can use this guide

      Delete
  40. Thank you wizy for giving us this golden opportunity to post our phone problem here.

    ReplyDelete
  41. wizy am using android 4.2.2 (gionee p2s) its battery rundown within an hour and also when ever the battery reach 15% the phone will keep rebooting its self. also when ever I off and on the phone I can access my contacts till after about and hour because it keep loading……… the contact s please help

    ReplyDelete
    Replies
    1. On the battery issue, you need to recalibrate it or allow to phone to discharge fully. After which you charge it from zero to 100% without any interruption.

      Then about the contacts, copy some contacts to phone memory while some are in the SIM card.

      Also try synchronizing it with Google.

      Delete
    2. I will advise you to replace the battery because it's obviously weak.
      You should also consider formatting the phone to refresh it. That will fix the slow loading issues. Remember to backup your important files before the backup

      Delete
  42. This comment has been removed by the author.

    ReplyDelete
  43. My infinix note 3 fingerprint stopped working it normally show m fingerprint hardware not found

    ReplyDelete
  44. hello sir am using tecno p9 4.4.2 but am unable to flash recovery.img
    and not boot into stock recovery please help me I need working custom
    recovery.IMG for tecno p9 4.4.2

    ReplyDelete
  45. Wizy someone force flashed my tecno phantom 6+, now it's having serious glitches. I even updated to 7.1.1 and it's still having the same problem

    ReplyDelete
  46. I must commend ur blog...great work!. My question is- Is it possible to change my tecno h6 version 4.4.2 to lollipop 5.1, if yes pls direct me how to go about it

    ReplyDelete
  47. Please Admin, kindly help me on my Tecno L8 Plus. Whenever I want to edit a contact from dial pad (i.e. Phone call app) it won't work. My second problem is that, any computer system is not detecting my phone anymore, instead it will just be charging only.
    My third problem is that, my phone always brings update notification but if I try to update, it won't work. Although I have rooted my phone but I no the fact that I should unroot before updating, I followed the procedure but still it is not successful. Thanks in advance for your assistance.

    ReplyDelete

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