How To Unsubscribe From PRS Services On Safarcom Network In Kenya

Some customers of Safaricom network are complaining of unnecessary reductions on their line because of Premium Rate Service (PRS) subscription they are not aware of and most of the affected subscribers are trapped as they don't know how to unsubscribe from the service which is draining so much money from their airtime.

This ugly situation started months ago when one Premium Rate Service provider Cheza Games subscribed customers to their gaming services and made deductions to their airtime in Kenya. The same experience that most Nigerians are going through in the hands of network providers in terms of unsolicited messages and deduction of airtime regularly.

Meanwhile, the good news for Kenyans is that Safaricom is committed to investigating the matter and promised to give customers illegally subscribed to the service refunds for any amounts charged. This means that Cheza Games would pay these refunds. It is reported that Cheza Games started refunding some customers yesterday. Meanwhile you can unsubscribe yourself from the plan by following below steps.

✔ If you are on Prepay, dial *100*5# while those on Postpay should dial *200*5#
✔ Once you dial that, a list of options will be presented to you as shown below

✔ Now select Premium Rate Services Inside Premium Services
✔ After that, select My Subscriptions (This will list all the Premium services you are subscribed to)
✔ Finally, you have the option to unsubscribe to each or all of them

Meanwhile, if you wish to subscribe again to any of them in the future, just follow the first and second step to continue.


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