5 More Contact Center Reports Worth Your Time

Companies who wish to provide the best customer experience to their customers must find out how their support team is doing. This can be a bit hard at times especially if done by the company itself. Fortunately there are companies that publish reports and white papers based on their research, surveys, and studies done by them. However, the catch is that many companies are doing them that it is hard to determine which of these companies are giving high quality reports.

These reports also serve another purpose. They can help companies feel the pulse of the customer. Have a good understanding of which communication channel he/she wishes to use. This will help them be prepared to serve their customers better.

Since there are many support software available and companies have a hard time deciding which one to use. In fact many companies read these reports to decide which one to use.

List of contact center reports that companies can rely on

Gartner’s Magic Quadrant

The famed Magic Quadrant of Gartner has also got strong reactions from many quarters who feel that it wrong to judge or rank contact centers based on two dimensions. This is because the two dimension are considered not only highly subjective but also oddly named. The report is considered important for CCaaS. The contact centers are divided into four groups challengers, leaders, visionaries, and niche players.

Important findings:

This year it has listed Talkdesk  as a visionary contact center while it has mentioned Avaya directly, but it has mentioned other companies that use its technology. That means it has referred it indirectly.

The Inner Circle Guide

The Inner Circle Guide is written by ContactBabel for the Omnichannel Customer Contact. The report compares digital channels to voice calls in terms of growth, volume, and cost. It studies and contrasts the channels customers prefer to use to the ones that they actually use. One can detailed reports for all channels including Web Chat, email, and social media. Things that are studied under this include how smart phones affect the contact center, how WhatsApp and Facebook affect the contact centers, and effects of web RTC and video.

Important findings

The report has given a idea about how call centers expect the inbound channels mix to be 12 months from now when compared to the present.

Contact Center 2.0, The Rise of Collaborative Contact Centers

This report has been written by Brian Solis of Altimeter and this report has conducted survey among 500 employees of companies that either have a contact center or they plan to open one. The only problem is that they have surveyed only employees in both UK and USA.

Important findings

Among the companies surveyed around 61% fall in any of these three categories - fully moved to cloud, partially moved to cloud, or have plans to move to cloud in the near future. This is highly tricky as partial can mean anything and plan to change can also mean anything.

The highest interaction channel is email with 83 % followed by voice in 71 %. It has, however, said that voice is the best option when it comes to providing good customer service. This proves that companies must not ignore the voice channel because there are many channel to choose from.

Global Contact Centre Benchmark

Global Contact Centre Benchmark has been written by Dimension Data. This report is highly valued as the company has not changed the questions it has been asking as well as the technology about which they are asking. In fact nothing has changed 1997. The report has the unique speciality that it can show people how customer service has been evolving from that year.

Important findings

The report has predicted that the use of digital channels will rise and soon over take the voice channel.

Eight Key Trends to Transform your Digital Customer Experience

The Eight Key Trends to Transform your Digital Customer Experience has been written by the collaboration of both Cisco and BT. The report has conducted a survey of customers from around 10 countries. These countries include India, Singapore, China, and Netherlands. The report talks about how chat based messaging has been increasing. That means chat based platforms such as Facebook messenger, and WhatsAPP. It, however, points that even though they are on the rise many people still prefer to use the traditional phone. That means the traditional phone based customer support is not going away anytime soon.

Important findings

The number of people who have use whatsapp as well as other chat channels have increased dramatically.This proves that the popularity of these chat channels is on the rise.

Another thing is that number of people contacting call centers through phone has slightly decreased.

After thoughts

There are many companies that conduct these studies and do the research. They have surveyed and published many white papers. Like we have mentioned above, it is quite a task to separate the good quality materials from the worthless stuff.  These reports can not only help companies decided which chat channel to use, but also which support software they want to use.

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Top 10 Technologies of The Future

People have already reached the point in time when a lot of things that have been thought to be a far-away-future are now absolutely real. A lot but not all, so people are waiting for new cutting-edge technologies, and men continue to dream about Russian women for marriage. A lot of things yet to be invented or allowed for the mass market, e.g., flying cars shown many years ago in Back to The Future.

Though, things on the list below are also impressive, considering that many of them are thought to be with us within no more than 5 years. Some of them have already got working prototypes, and they are almost ready to be manufactured for the customers. Of course, some of the below-mentioned inventions may knock your socks off, but do not expect them to astound your children.

1. FOLDABLE PHONES
Foldable or folding phones have become real due to the growing popularity of graphene (the thickness of this material is only one atom, while it is 100 times stronger than steel and also very flexible and
transparent). People could expect these phones to edge out “normal” phones completely, especially taking into consideration the fact that the first foldable phone was announced by Samsung some time ago. Its name is Samsung Galaxy X. This phone, together with its counterpart, has not reached the mass market yet, but it is almost here. Such phones can be folded and taken anywhere in your wallet or elsewhere not taking a lot of room in your pockets. There are also rumors of graphene-type chargers that make your phones charged in a zip.

2. HOLOGRAMS
People like talking of holograms. This is definitely one of the technologies that bring the future, causing futuristic associations, and place it just in front of us. You have seen things like this, evolving day by day.
On CES 2018 exhibition, a company Hypervsn demoed some awesome holograms which used diode laser technology. This technology is yet to evolve, as it is definitely not the holograms you have seen in movies about the future.

3. PHONES THAT YOU DO NOT NEED TO CHARGE
Technologies that use solar and kinetic energy (possessed due to the motion of an object) have been on the market for many years now. As smartphones belong to one of the leading fields which develop very
fast, people expect innovations to come to this field soon. Be ready that you will not need a charger, and you will stop looking for a charging spot very soon.

4. SMARTWATCHES AND FITNESS BANDS WILL BE USED FOR DATING APPS
Integration of the heart rate monitor will help the application remember what photos accelerate your pulse or, in other words, who you like the most. Roughly speaking, the application will create in its memory “your type” and will suggest most favorable profiles. That is, the service will not just pick you a suitable partner but will find someone who will make your heart beat faster. By the time the development of technology will have allowed monitoring the activity of the brain, it will be possible to form a type of the person based on the impulses. According to the anthropologists, who have studied the brain activity of students in a state of love, the brain is very different from the normal state.

The activity of the areas responsible for stress, fear, and aggression are decreasing. At the same time, the possibility of clear-eyed analysis what is happening as well as predicting the consequences of events is
also suppressed. When the choice is narrowed down to those who will definitely be the most lovable, you will spend much less time on searching and choosing. And you will have more room for communication. It also eliminates the negative experience associated with dating, so if the physiological response of users is
mutual, most likely, the other reactions will be the same at the meeting.

5. SELF-DRIVING CARS
Cars had been desired for many years before they became real and available for everyone; they became one of the greatest technological leaps, lining up with computers and the Internet. People truly believe a lot of revolutionary changes are waiting for them in the near future in the car industry. It’s not about flying cars, but it’s about self-driving ones. They are already on the roads, being tested and polished up,
while people become more and more agitated and desirous of them. These cars are a sigh of relief for everybody who likes hanging out and going to the parties in their own vehicle - no more Uber, as your car will drive you back home.

6. HYPERLOOP
Hyperloop is one of the most fascinating technologies of the future that are becoming real these days. It is one of the ambitious projects Elon Musk has taken part in. The idea behind Hyperloop is to create a low-pressure tube with hyperloop vehicles inside the tubes with speeds about 1000 km/h. The only thing is to optimize expenses and make it more cost-efficient at both constructional and operational stages to be able to implement it everywhere.

When this is settled down, people will be able to enjoy high-speed, silent, autonomous, and safe roads either underground and above a surface.

7. Li-Fi
WiFi is not the only way of wireless Internet connection any more. A brand-new technology called Li-Fi has been introduced, allowing to transmit data using light. The visible light spectrum is significantly larger than the frequency spectrum is, so Li-Fi technology will speed up the Internet connection.

Another positive thing is that this technology is very cost-effective in terms of utilization and introduction to personal devices.

8. VR DATING
It will take quite a bit more time, and you will not have to leave the house even to go on a date.
High-speed digital data transfer will allow for dating in virtual reality. So, people from various parts of the world will be able to meet without leaving the comfortable conditions of their own home. Another
value of this trend is that it saves time. After talking online, you can meet with the person you like face-to-face, not wasting time on the road or meeting in a crowded place. The technology will allow not only to see a person but to hold their hand, smell and touch them.

A long-distance relationship will no longer be considered inferior because the partner can be close at any time, even if not physically. As for the dating services, VR-technologies will allow you to meet with
the person you like, look at them even before bringing communication into real life, and, of course, significantly reduce the embarrassment on the first date.

9. GENETIC ENGINEERING
Genetic engineering, or genomics, as they call it, is a rapidly progressing academic field with a lot of breakthroughs. Even though some of the ways genomics is used for, are barely ethical for modern humans (like cloning or editing genes in order to create a “super-human”), this science may and will solve a lot of medical issues and potentially prolong the duration of human life. Genomics may also be used in farming enhancement.

10. BIOLUMINESCENT TREES
The development team decided to create bioluminescent trees using an enzyme found in some jellyfish and fireflies. These trees will be able to illuminate the streets and help passersby see better at night. A
small demo-version of the project in the form of a plant glowing in the dark has already been developed.

The next step will be the trees that illuminate the streets in big cities.

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Setting Up a Professional Home-Based Service Business

Setting up your own service business is one of the ways you can monetize the skills you have and make a living out of them. Today, you can start your own business without investing heavily in a new office; you don’t even have to rent a commercial building. This is because you can get your service business up and running from home.

While you don’t need to rent an office space for your new business, there are still some preparations to be made in order to set up your home-based service business. To help you get started, we are going to discuss some preparations you can make and tips on how to get the home-based service business established in this article.

Decide on a Business

Before you can start preparing your home office and other parts of your service business, you need to decide on a business you want to start. There is no shortage of ideas when it comes to home businesses you can run from home. Choosing a business allows you to know the exact kind of working environment you need and how to best set up your home for the business.

You can begin by exploring the skills you have and the kind of services you want to offer. Pick a specific business venture if you are just getting started. Offering a wide range of services will make it more difficult to market your business later. With a specific type of service or business, you can also focus your resources towards targeting a specific market segment.

Cover the Basics

Next, you need to go through the process of establishing the business. This means getting your paperwork in order, separating business and personal finances, and deciding on a business name to register. In some cases, you also need to get certifications and join industry associations as a way to establish your new service business on the map.

You want to deal with the basics earlier rather than later. With the business finance, for example, trying to separate it from your personal finance when you have hundreds – or even thousands – of transactions to go through is a nightmare. Creating a new account for your business as you are getting started is how you avoid future problems.

Set Up Your Work Area

The next thing to tackle is establishing a working environment. Since you will be working from home, it is necessary to create the right workspace for your business. When you have a good workspace to use, you can be more productive and invest more of your energy and skills towards the business.

You also need to think about the clients you will need to serve. When you have clients coming over for a meeting or other purpose, for instance, you also need a good reception area that looks (and feels) professional. After all, it is not always possible or practical to go out and have meetings elsewhere.

Don’t hesitate to think about the details, since details are what affect customer experience the most. You can add a 1800doorbell.com wireless doorbell so that you can respond to customers coming to your home office quickly. You can even consider getting a driveway alarm to help you know when you have customers arriving.

Invest in the Right Things

Last but not least, get your business off the ground as quickly as possible. The sooner you start offering your services to clients or customers, the sooner you can make money from your business. At this point, you want to invest in marketing and campaigns that help your business gain the recognition it deserves.

The rest should be easy from here. With the home business set up, you can continue to focus on marketing and running the day-to-day operations of the business. You already have a professional workspace to serve your customers to the max.

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KXD W55 - A Super Budget Smartphone With RawColor IPS Display At Just ₦17,020 on Jumia

KXD Mobile is a mobile phone manufacturer from China. And it’s doing well in African market. KXD Mobile owns many factories all over China. It aims to provide affordable smartphones for everyone with much lower price but also better user experience.

Recently, KXD releases a very budget entry-level phone with beautiful design. But most of all, it features nearly the best display among all low-end phones.

When it comes to low-end phones, the quality is worrying, let alone the display performance. But KXD W55 is not the case. The size of the screen is only 5.5 inches with 75% screen ratio. The display is an IPS panel, which provides wider viewing angle, better contrast and color saturation. It covers about 90% sRGB color gamut. The brightness is up to 500nits, which means you can see the display clearly under sunlight. Most importantly, the display comes with RawColor technology, which is similar to the raw color setting in Photoshop. It can boost the performance of display rendering. For example, it increases the sharpness and contrast of image, similar to HDR screen technology. Everything on this display is more vibrant and vivid.

If you look at other entry-level phones, it is almost impossible to find a good display. Even in middle-range market, display quality is often a problem. Therefore, KXD wants to deliver a phone with very low price but also can please our eyes. That’s the difference that separates W55 from other low-end phones.

KXD W55 features MT6580 quad-core processor, IPS display, 8MP+5MP camera, 2500mAh high density battery, 1G RAM+8G ROM, micro SD card expansion and dual SIM support.

If you compare KXD W55 with other entry-level phones, you will know that W55 provides higher cost performance.

	KXD W55	Tecno POP1 F3
Display	5.5-inch	5.5-inch
RAM+ROM	1G RAM+8G ROM	1G RAM+8G ROM
SoC	MT6580	MT6580
Camera	8MP+5MP	5MP+5MP
Battery	2500mAh	2400mAh
Price	₦ 17,020	₦ 23,990

• Watch KXD W55 unboxingvideo from Youtube

KXD Mobile will provide discount for both models on Jumia with limited quantity till Dec 3rd. The original price is ₦ 21,460. You can buy W55 in here for only ₦ 17,020:

• Buy W55 Smartphone from Jumia Here
• KXD official website
• KXD Nigeria Facebook page.

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KXD Mobile Release Super Budget Smartphone--Multi-Media Beast W50 for Only ₦ 16,280

Recently, Chinese manufacturer KXD Mobile just released 2 super budget smartphones for Indian market—KXD W50 and KXD W55. They are only ₦ 16,280 and ₦ 17,020 on Jumia(flash sale). It is no doubt that they are entry-level phones. But they manage to bring better users experience than competitors. For example, KXD W50 is doing much better in terms of multi-media performance.

When it comes to multimedia needs, what we see and hear is the most important thing. Without good display and speaker, you are just watching, not enjoying. And for low-end phones, it is hard to deliver the multi-media performance people want because of limited cost. However, KXD Mobile equipped W50 with an IPS display, which beats many rivals at this price range. IPS panel can provide higher brightness and more accurate color saturation. The display on W50 is up to 500nits with 90% sRGB color gamut. And there is RawColor technology on W50. It is similar to HDR screen technology on iPhone. It increases the brightness in shadow and improves the color contrast.

As for the speaker, KXD Mobile put a larger sound box into W50. The size is 20% bigger than normal smartphone speakers, delivering 40% louder volume. Moreover, KXD optimized the frequency to make the sound from the speaker more pleasant and comfortable.

Even though KXD W50 is just a cheap entry-level phone, it surprisingly provides superior multi-media performance than competitors. If you want a budget phone and still want to enjoy music and movie on it, KXD W50 will be one the few choices you can find.

As for the specifications, here it is:

-MT6580 quad-core 1.3GHz;

-1G RAM+8G ROM, micro SD card expansion;

-5-inch IPS display with RawColor technology;

-8MP+5MP camera;

-dual SIM, TF card expansion;

-2100mAh battery.

Now KXD offers flash sale for W50. There is limited supply for only ₦ 16,280. The original price is ₦ 20,370. There is limited quantity for only 1 week till Dec 3rd. You can buy it in here:

• Watch KXD W50 introduction video on this youtube channel.
• Buy KXD W50 Android Smartphone Here 
• KXD official website
• KXD Nigeria Facebook page

KXD W50... The Smartphone for everyone!

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Answer Question to Get Paid on Everyknows

If you are passionate about writing and want to make money directly from answering question that can actually help people - Everyknows is a great platform for you.

This is not another MMM. You can make a whole lot of money this festive just by answering questions virtually on any topic that you have an average knowledge on without spending a dime.

Another good  thing you can  explore  on  Everyknows  is to use it as a  medium  to promote  your blogs, websites  and also  build a niche reputation for yourself.  Is that not great?  Yes it is. 

Before, I  go  on to show you  how to make money on Everyknows,  let’s  take a glimpse  of  what Everyknows is all  about.

To put it straight, Everyknows is a question and answer website operating from Lagos, Nigeria where questions are asked and answered by her members. The website is a great place to share knowledge, ask questions or answer questions.  It offers threads in Law, health, Politics, Programming, Relationship, Information technology, lifestyle, Sports, Business, Entertainment, webmaster, Agriculture, Science, Religion, etc. 

To make money on Everyknows, you must be part of the Everyknows Partner Program.   The Everyknows Partner Program is a Program that compensates members for answering question(s) on Everyknows.   Members are financially rewarded based on the number of their upvotes. Don’t worry, I’ll explain that later. 

Like I said earlier on, you won’t spend a dime. Registration to the program is free. Professionals, middle-class, students, graduates, under -graduates or anybody with average knowledge on any topic is eligible to participate.

Without further ado, let get started…

Step 1 - Login or signup on Everyknows  

Step 2 - Click on your profile icon image (You we see a drop down)

Step 3 – Click on Partner Program

Step 4 – Click on “I Accept” after reading the partnership program agreement.

NB: There are rules and regulations guiding this program which you must not violate. 

Tips on how to start earning big money:  Your earning is simply base on upvote.

Upvote: Upvote is a way users signify their approval or support for an answer on everyknows. That is to say that it’s a way to measure how many people approve the answer(s) that is in a question.

10  upvotes per answer = N100

20 upvotes  per  answer = N200

30  upvotes per answer = N300

40 upvotes  per  answer = N400 etc.

There is no limit to how much you can make. You can make as much as N100, 000 (hundred thousand naira) within a month if you take the program very serious. For example: If you have answered more than 20 questions and have gotten a minimum of 50 upvotes for each answer, which is a total of 1,000 upvotes.  That means you be making a total amount of N100, 000 (One hundred thousand naira) in a month.

To attract more upvotes, answer more questions with well detailed and composed text, upload with image that is directly relevant to your answers, share your answers on social media like faccebook, twitter and whataspp.

Now, what if you have answer(s) to questions that is not there. What you have to do is to create the questions for yourself and answer it. Its better you answer questions on what you know best than what you don’t know.  This gives you the opportunity to get more upvote. 

How do you get paid?  The minimum payout on Everyknows Partner Program is N5, 000 thresholds.  Once you have met the threshold. Go to your account dash board and request for payment.Within 48hrs, your earning money will be transferred to your bank account via mobile money transfer. 

Smart Nigerians have already started using this program to ease their financial stress.  Don’t waste more of your   MB/ time chatting on Facebook and Whatsapp while you have the chance to make money online with Everyknows just by answering questions.  

Remember you must abide by these rules below to avoid been banned from using the Everyknows Partner Program

Rule 1: All answers and images must be directly relevant to the question.

Rule 2: Copy paste or duplicate answer is prohibited.

Rule 3: Your answer must be original (Do not post editorial articles that may be published elsewhere).

Rule 4: Affiliate links in answers, post or link to pornographic material is prohibited.

Rule 5: Do not post racist, insults or personal attacks aimed at another member.

Rule 6: Having multiple accounts is prohibited.

Goodluk!!!

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4 Helpful Customer Service Tools for Small Businesses

Customer satisfaction is essential to the success of any business. If a customer is unhappy with your product or service, it’s important there is someone in your business who can resolve their issue. This not only helps you maintain a good public image, but it also shows you where you’re going wrong and improves the business moving forward.

If you run a small business, you need a customer service tool that’s affordable, efficient, and comprehensive enough to cover everything in one software suite. Changing to or utilizing a new piece of software involves a bit of hard work, including support staff training and data migration. That’s why we’ve compiled a list of four great customer service tools for your small business, ensuring that no matter what software you choose, you can rest assured that it will be worth the investment.

Salesforce Service Cloud

Salesforce calls their software the “#1 customer service application,” which is why it’s first on many lists - and for good reason. This software is powered by Artificial Intelligence, which helps provide a more personalized customer experience. It also allows the software to interpret and make use of the data it’s provided. AI capabilities extend to the chatbots, which cleverly collect case information before engaging with customers. This significantly decreases the time it takes to resolve each case. You can make calls within the Service Cloud console, which allows agents to view information on each customer during the call, helping them resolve cases more efficiently.

JitBit Helpdesk

Jitbit’s software is a ticketing system for your business that offers your choice of an affordable self-hosted version and a SAAS version that runs in the cloud, eliminating the need for costly installation procedures. Powerful email integration ensures that every received email is immediately turned into a ticket and sent through the system.A knowledge baseis included in the software, allowing you to update information about your business to help agents resolve cases faster. Tickets can be categorized, tagged and assigned to your liking. Integration with Windows, MS Exchange, JIRA and countless other apps helps you quickly migrate existing data into your new software.

Freshdesk

This somewhat newer software has quickly become the first choice for many businesses when it comes to customer service tools. The clean, modern user interface is loaded with powerful features. Ticket management is made easier through social media integration, allowing customers to interact with your business through more than just email.To make it more fun for your staff, Freshdeskhas “gamified” their system. Agents can earn points and unlock rewards for their hard work. Statistics reports come standard, providing information on when tickets come in most often and how your reps work throughout the day.

Groove

Groove is also a fairly new piece of software, but its fresh take on customer service tools has helped it rise up through the rankings. It’s great for small businesses, as the one and only plan is affordable and offers unlimited access to every feature. The user interface is not only beautiful to look at, but also extremely flexible and cleverly designed. Messaging and ticketing features come standard, along with several add-ons such as such as additional app integration and chat widgets. It works with most email software and also features a free knowledgebase feature. A free 30-day trial is available for you to see if this suite is right for your business.

Conclusion

Integrating a customer service tool into your company takes some time and its impact on your finances will be noticed. This is why it’s important to do your research and ensure that your choice is the most suitable for your small business. In the end, your customers will be happy, and it will all be worth it.

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6 Powerful Prospecting Ha"cks to Help Fill Your Sales Pipeline

Sales pipeline is the process or stages through which a sale happens. Each stage can take the sales agent towards successfully completing the sales or it might result in losing out on the lead. Using your resources in the right direction will help you make the sales pipeline journey successful. You should enhance your sales process and blend sales CRM and automation aptly for your business.

Here are 6 simple yet very effective hacks that you can use to help your sales pipeline

1. Understand your process – This is a very basic yet important aspect of sales pipeline. Make sure you are aware of where you stand as in the stages of the sales pipeline. Do proper assessment to qualify leads after you successfully find and engage them. Coming to understand what ways a lead can be reached will give you amazing insight as well as it will help the agent connect better with the lead. The agent should stay focused on the leads and act appropriately depending on their response. One effective marketing strategy is to look for leads that are in need rather than creating need and then attempting to sell them. Looking for an appropriate percentage of such customers can help the business greatly.

2. Study the metrics – Once you start tracking your metrics, you will get amazing insight on the performance of your sales pipeline. Interpret the metrics well by studying it closely. Look into all aspects of your leads, like from where they are coming the most, where you are losing them or what you are getting right. Never underestimate or overestimate the power of the cold call. Encourage knowledge sharing amongst the team members, it ensures that the agents have better understanding of how there peers are performing. It helps enhance performance.

3. Know your customer better – It is a great idea to know your customer better. Instead of going ahead with just the dreaded cold call, keep it as a follow-up after an email. Study your customer behavior, make note of their preferences, the influencers that work well for them. Make a detailed study of what entices them and use it to make your sales happen. Your customers will be impressed by the hard work and knowledge curation you put in, it will definitely boost the stages to move forward in the sales process rather than just stagnate at certain difficult junctures.Treat each customer as individuals first. Once you can successfully curate customized services, rest assured, the customer will take more note of your approach. Give attention to details and treat your customer with care. Encourage your sales representatives to be adaptable and flexible. For example, if a customer prefers to be called at one particular time, make sure all efforts are made to make the call at that particular time.

4. Be prepared – The sales pipeline will inevitably run into objections. It is a great idea to stay prepared on how to deal with common problems. Knowing how to deal with obstacles will actually give you an edge rather than turning it into a negative experience. Armed with that competitive advantage the agent can easily anticipate and fix potential hindrances. Encourage the sales managers to let the sales representative do a good turnaround by studying closely the delays or other types of problems. Incorporate regular troubleshooting practice so that the agents become a pro. They will gain tremendous confidence through such exercises.

5. Social media – It is in best interest that you use all social media channels in combination. Which platform to give more importance or how to prioritize your approach, depends completely on your lead. Social media with its ever growing and all-encompassing reach gets your message delivered well. The content should be curated by the agent to fit the brand they represent. Develop a good social media marketing strategy. Social media keeps your business relevant. It not only catches the attention of your leads but helps your leads stay engaged in your product. Intelligent use of social media can help you gain the brownie points.

6. Networking – Participate in events and causes. Whichever way you chose to network, always remember to focus on your goal to channel towards your sales pipeline. You would not only be able to find your next set of leads but be rewarded with partnerships. These partnerships are very important as it will help you generate future leads as well. You will also know how to carry out lead generation, or the kind of events that interests your customers. you will have a steady flow of leads. Depending on your sales pipeline use your networking abilities to proceed in a successful way. Not just try to sell to your existing customers but keep looking for new customers as well. That certainly does not mean you should ignore the old customers.

When you are dealing with a sales pipeline, concentrate on what you want to do or where you want to get at. Your main aim should stay in place, but considering other factors keep the sales pipeline full and happening. Identifying the right decision-maker at the right juncture can help immensely in the sales process.

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How is Digital Technology Changing the Labour Market?

There is no doubt that digital technology has become integrated into almost every sector of industry. In most cases this is actually beneficial and sometimes it is not even noticed!

One area where this could be said to be true is the labour market. But digital technology has made a huge difference:

Manual Labour

Whether you’re looking for an electrician, general labourer or an IT specialist you need a physical person that can do the job for you. You can advertize for this person yourself or access a bank specializing in labour hire Sydney.

The result is a list of suitable candidates being supplied to you or simply the right one turning up at your door; it depends on what type of contract you wish to specify.

That doesn’t seem very digital! However, digital technology has made it possible for skilled workers
across the world to see job opportunities anywhere on the planet. They can register their interest and skills, allowing them to be considered for jobs even if they are thousands of miles away.

In this aspect digital technology has made the world smaller and perhaps made it easier to locate jobs. Of course, this approach can also dramatically increase the competition for certain jobs.

In this respect digital technology is improving the prospects of many workers and can even allow consultants to interact with businesses without having to leave their own homes.

The Digital Workforce

But, this is not the only impact on the labour market. Digital technology is at the center of most employment debates. It both creates and destroys jobs.

What is interesting is the fact that the revolution of business is increasing. This is the time it takes for
one skill to disappear and a new one to arrive. In the past this has been approximately 30 years. Now a skill can disappear and be replaced in just a few years; thanks to digital technology.

The simple fact is that younger workers may need to retrain several times in order to stay ahead of the industry and gainfully employed. That’s a challenging concept that could drive more people to the leisure industry and relative ease of working a fixed shift for a fixed rate.

Job Creation

The more advanced the digital world becomes the more we are all in need of people that can understand how these systems work and even develop new systems to improve the quality of life and work further.

This is a specialized field and not one that is open to everyone but there is an ongoing potential to create more and more jobs as technology continues to evolve and improve. But there is another way in which digital technology is creating jobs.

In general the income levels of people are rising, as is the life expectancy and the leisure time available. This is all thanks to digital technology. The consequence is that more people have disposable income to spend on leisure activities such as enjoy a drink in a bar, a meal in a restaurant or simply having their hair cut.

In response to this increased demand the number of staff in these industries has had to increase. In
fact estimates suggest that there are 4 times as many bar staff today as there were 10 years ago.

Machines and digital technology may be able to take on the repetitive roles but they are not capable of replacing these types of jobs at this time.

In effect digital technology has made the world a safer place, the number of hard and dangerous jobs is declining while those in leisure industries and digital technological feeds are increasing.

Job Destruction

Of course there has been job destruction. The biggest impact of this can be seen in factories. Digital technology has been destroying these jobs for many years. Processes that used to be completed by hand are now done faster and more accurately with robotic arms. These are the repetitive roles that are mentioned above.

The number of people employed in these roles has declined sharply in recent years although some
employees have moved to supervising the machines instead of doing the work. There is also a very real threat to job stability in the more developed world. Digital technology has shrunk the world and allowed business to recruit staff from virtually anywhere. This has led to a rise in staff recruited from countries where the pay rate is much lower.

In fact some companies are moving their entire operation to Asia and India in a bid to dramatically reduce their operating costs. Digital technology makes this possible and allows the founders of these facilities to manage their operation from anywhere in the world while gaining the benefit of cheap labour.

Using cheap labour is not a new thing but digital technology is dramatically increasing how often this is happening. While this may improve the employment rate in Asia and India it will not be beneficial to the western countries and their employment rates.

Hard Labour

Perhaps the issue of digital technology and jobs should not focus on whether specific sectors of jobs are in decline but on what the overall employment rate is.

After all, there are many physically demanding jobs which have vanished over the years and most people are not disappointed by this. But, people are disappointed when they don’t have a job to go to. The fact that there are 205 million people unemployed across the world suggests that there is still some work to be done to ensure everyone can be grateful to digital technology and the improvements it has made to life in general.

What is certain is that digital technology has been changing the face of the labour market for many years and this trend is not about to change. The real question is how people can adapt to these changes to improve their quality of life. Digital technology provides the incentive and the possibility; it simply depends on how you view the changes it brings.

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The best compact cameras for every user

Compact camera systems provide portability and convenience for the photographer on the go. While smartphones with high quality imaging capabilities have reduced the overall number of compact cameras available on the market, many compact systems available today are high quality, rugged, and offer large sensors and other settings for better image quality. Whether you’re a longtime photographer, or a rookie looking for a simple travel camera for an upcoming trip, here’s a look at four cameras that are among some of the top compact systems available today. These cameras represent a sample of the wide range of features and prices suitable for all users.

Fujifilm X100F

The Fujifilm X100F fixed-lens digital camera is the fourth iteration of Fujifilm's X-series camera. The first in the series, the X100, launched in 2011. The X100F has received much recognition for its aesthetic, a retro-inspired design that has continued throughout the company’s X-series line. One feature that sets the camera apart is a large 16.3-million-pixel APS-C sensor, allowing for higher quality images and better low-light shooting conditions. The camera has also received note for its expanded autofocus system, which includes an AF-point joystick, allowing for easier autofocus setting.

While the X100F offers many features in a smaller package, it falls on the expensive side for a compact camera with a price tag around USD $1,200. It also has slightly more bulk than other compact options, so it may not be ideal for certain scenarios. In terms of usability, the X100F is better suited for more experienced photographers, as opposed to being an ideal option for beginners or casual photographers.

Light L16

Startup company Light is a newcomer in the photography space. The company announced its first product, the 16 lens L16 camera in 2015, and released the camera in 2017.

In terms of capability, the L16 can capture up to 10 images simultaneously. It then uses on-board software to combine the shots into a single, high-resolution image. The camera can produce 52-megapixel resolution images, allowing users to capture high quality photos without the bulk and weight of traditional camera equipment. With a size slightly larger than a smartphone, and weighing less than a pound, the L16 travels easily and fits into most backpack pockets. The camera also has a 5-inch HD touchscreen in place of a viewfinder, offering a familiar user experience for avid smartphone photographers.

Like the Fujifilm X100F, the camera is on the higher side in terms of price, selling on Light’s website for USD $1,950. However, like many high-quality compact camera solutions, this is a fraction of the cost of a complete DSLR setup, especially considering the advanced imaging technology under the hood. Given its wireless connectivity, and Light’s commitment to constant software improvements, any needed tweaks or solutions based off of user feedback are quickly delivered through over-the-air updates. While the camera was designed to function similar to a smartphone, there may be a learning curve for newer users. The company’s desktop editing software may also require additional photo-editing experience since some of the functionality goes beyond a casual beginner knowledge set.

Canon PowerShot G9 X Mark II

The Canon PowerShot G9 X Mark II is part of the manufacturer’s G Series, which traditionally has offered models for photography enthusiasts looking for DSLR functions without the bulk. The camera features 1-inch sensors, allowing for high quality images in a package much smaller than most of its competitors. With dimensions of 98 x 58 x 31mm, the camera is slim and pocket-sized. The camera’s controls and design are streamlined, making it well-suited for intermediate or even beginner photographers willing to learn. The camera also includes Wi-Fi, NFC, and Bluetooth capabilities, allowing easy connectivity. This is an optimal step-up for users looking for some of the image-sharing capabilities offered by their smartphones.

The Canon PowerShot G9 X Mark II is priced between USD $400-$600, falling in the mid-range for many compact cameras. However, the price can still be a significant investment for many beginner or intermediate photographers. Due to its small size, the camera is also limited in some respects, offering a shorter focal length zoom lens than some of its competitors. The camera also uses a touch screen interface, which advanced photographers and other users may not find ideal.

Sony Cyber-shot WX220

The Sony Cyber-shot WX220 has been recognized for its value, offering an appealing option to beginner or hobby photographers searching for a step up from their smartphone camera. The camera launched with a price tag under USD $200, making it a low-risk option for users looking for a dedicated compact camera without some of the advanced features more seasoned photographers may be seeking. Sony cameras have been known for capturing bright colors and the Cyber-shot WX220 maintains this quality, while also offering good image resolution. The camera also provides a solid option for printing photos from a trip or sharing online, and also has Wi-Fi capabilities.


Many settings for the Sony Cyber-shot WX220 are automatic, so it’s not an ideal option for users who are looking for more control over settings, or those who would like to change them often. The camera’s Program Auto mode, for example, allows some settings to be adjusted, but doesn’t give control over things like aperture or shutter speed. Although images captured with the WX220 are sufficient for sharing online or most normal-sized prints, it’s not well-suited for larger printing, where images can lose sharpness upon close inspection.

If you’re in the market for a quality camera but want the convenience of taking a high-quality picture on your smartphone, there are many camera companies making innovations toward the perfect all-in-one device.

Recently, Light has received funding from SoftBank’s Vision Fund and the German camera giant, Leica. With this investment, the company is focused on developing advanced imaging technologies, including a new wave of smartphone cameras. Different from the L16, the smartphone camera will have between five and nine lenses and will be able to capture 64- megapixel images.

Leica has also entered into a partnership with Chinese network company, Huawei and created the P20 Pro, a smartphone camera with triple-lense technology that can take up to 40-megapixel images. Huawei and Leica are currently working on their next release, the P21, a smartphone camera that many are hoping will keep the three lense design.

SEE ALSO: Is Huawei P20 Pro The Best Camera Smartphone?

No matter if you choose to go with the camera on your smartphone or a compact camera, technological strides are being made in all facets of the camera industry, making it impossible to choose wrongly.

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